DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

If you are returning your order, we will be responsible for your return shipping costs. The shipping label amount will not be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

If you are exchanging your order, we provide a complimentary return shipping label for all U.S. customers. You will not be required to pay the cost of it!

 

CAN I GET HELP FINDING A BETTER MATCH?

We're happy to help you find a better match. Please email our team at info@tajanhair.com with the following photos:

• A photo of your hair in natural lighting where we can see it fully
• A photo of your hair in comparison to the tester weft (natural lighting)

 

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 1-3 business days to finalize.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

 

WHEN WILL I RECEIVE MY EXCHANGE?

Your new order will be released for processing as soon as our warehouse has received and inspected your return. All orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method.

Note: If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment. Please allow up to 7 business days for this credit to appear on your bank statement. If you are exchanging for a higher value item, we will email you a custom invoice to pay for difference in price. As soon as this has been paid, your new order will be released for processing.

 

CAN I RETURN MY TAJAN HAIR OR ACCESSORY?

Due to COVID-19 all sanitation and safety rules must be met. All our hair and accessories are final sale and cannot be resold to another customer. With the exception of broken or damaged products. Thank you for your understanding.

 

HOW DO I KNOW IF THE SHADE IS A GOOD MATCH WITHOUT OPENING THE BOX?

We understand that it can be hard determining your ideal Tajan color match from your computer screen. Good news is that all full sets of Tajan Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match. Please note that the tester weft is part of the full set and is required to be shipped back with your order for a refund or exchange.

 

WILL I BE REFUNDED MY EXPRESS SHIPPING COST?

No. Express shipping costs are non-refundable.

 

CAN I RETURN OR EXCHANGE AN OPENED SET?

No. Human hair extensions are a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns, please email our team info@Tajanhair.com.

 

HOW MAY I CONTACT YOU?

You may contact us by email at info@hairTajan.com. The Tajan Hair support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 to 48 hours and will be happy to help you!